status-check.sh — mahammad-mubassir
$ ./status-check --target=infra
checking shared hosting, VPS, cloud environments...
DNS · MySQL · cPanel/WHM · Linux CLI ... all systems responsive
$ whoami

Mahammad Mubassir

Junior Support Engineer · Tech Operations

I keep hosting environments online — troubleshooting WordPress, cPanel/WHM, DNS, and Linux servers so uptime stays boring and predictable. Comfortable in the terminal, calm during incidents, and picking up frontend and mobile development on the side.

📍 Karnataka, India 🖥 Uptime-focused since Aug 22, 2024
operational · 99.98% uptime
View projects → ⬇ Resume (PDF) Get in touch
$
cat about.md

About

I'm a Technical Support Engineer handling live chat support across shared, VPS, dedicated, and cloud hosting environments. My day-to-day is cPanel/WHM, WordPress troubleshooting, DNS management, MySQL, and Linux CLI — resolving incidents, migrating websites, and tuning server performance without disrupting the people relying on them, while keeping CSAT, FCR, and survey scores consistently strong. Before moving into infrastructure, I spent time in frontend and Flutter development, which still shapes how I think about the systems I support: reliability is a feature, not an afterthought.

./metrics --agent=mubassir

Performance

CSAT
Consistently high
across post-chat surveys
First Contact Resolution
Strong
most issues closed in one chat
Chat Volume
High daily volume
shared, VPS, dedicated & cloud
Customer Surveys
Positive
reflected in Trustpilot reviews
tail -f experience.log

Experience

AUG 22, 2024 — PRESENT
Junior Support Engineer, Tech Operations
UnifyCX · Mangalore, Karnataka
  • Provide live-chat technical support for shared, VPS, dedicated, and cloud hosting environments — resolving website, DNS, email, and server-related issues.
  • Troubleshoot WordPress, cPanel/WHM, and MySQL issues using Linux CLI and WP-CLI to keep hosting services stable.
  • Perform website migrations, service monitoring, and resource optimization while protecting uptime and customer satisfaction.
  • Consistently deliver strong CSAT, First Contact Resolution (FCR), and post-chat survey scores.
OCT 2023 — DEC 2023
Internship Trainee
The Web People · Puttur, Karnataka
  • Worked on front-end web development and introductory Flutter app development, building practical UI design and component-structuring skills.
  • Grew proficiency in Dart and Android Studio while contributing to multi-platform UI implementation.
ls -la skills/

Skills Matrix

🔍
Hosting & Server Administration
cPanel/WHM Linux CLI WP-CLI WordPress Shared Hosting VPS & Dedicated Servers Website Migration Cloud Hosting DNS Management
Databases & Tools
MySQL Firebase Git GitHub VS Code Android Studio LaTeX Figma
Languages
Java JavaScript Dart
Frontend & Mobile
HTML CSS Flutter Bootstrap
git log --oneline projects/

Projects

Personal Portfolio
view repo →

An interactive terminal-inspired tech operations portfolio featuring live uptime telemetry, command line interpreter, incident resolution logs, and customer reviews.

HTMLCSSJavaScriptLinux CLI
Academic Spotlight
view repo →

A school promotional platform with a result-publishing module and an admin dashboard for managing content and student data.

HTMLCSSJavaScriptFirebase Realtime Database
FruitSynergy Tracker
view repo →

A mobile app that uses a CNN model to recognize fruit from a photo and display nutritional information based on the classification.

FlutterMachine LearningPythonDart
curl reviews/trustpilot --user=bluehost

What Customers Say

★★★★★Trustpilot

Diagnosed a WordPress staging-site sync issue within minutes that months of prior chat attempts elsewhere hadn't fixed — recommended as a training example for new support hires.

Orlando Michael · USJun 18, 2025
★★★★★Trustpilot

Resolved a persistent email-sending problem after several days of back-and-forth with patience and strong technical knowledge.

Cristina Cortizo · BRJun 30, 2025
★★★★★Trustpilot

Stayed with a customer who had zero technical background and walked them through the whole fix despite repeated confusion.

Jennifer Marie Smith Robertson · CYJun 27, 2025
★★★★★Trustpilot

Fixed issues that were beyond the customer's own skill set, then explained how to handle similar problems going forward.

David Foote · USJun 21, 2025
★★★★★Trustpilot

Understood the issue fully before acting, then kept the customer updated throughout — described as professional, kind, and efficient.

Isabel Sanchez · HKJul 3, 2025
★★★★★Trustpilot

Fixed a broken spinner directly in the site's HTML, saving the customer from having to hire a web developer.

Asia · USJul 10, 2025

→ see all reviews on Trustpilot

tail -f incidents/resolved.log

Incident Log

INCIDENT #001 — staging-to-live sync failure resolved
Symptom
Staging-site updates weren't reflecting on the live site — despite months of prior attempts through the built-in staging tool and several other support chats.
Diagnosis
The automated staging-to-live push wasn't completing correctly, leaving the live environment out of sync.
Fix
Bypassed the broken push — manually copied the files and database from staging to live, then updated the config file to point to the correct environment.
Outcome
Fully in sync on the first manual pass. Customer called it out on Trustpilot as work worth using to train new hires.
INCIDENT #002 — email delivery failure resolved
Symptom
A customer had no outgoing email for 5 days, after several prior support interactions failed to resolve it.
Diagnosis
The domain's SPF, DKIM, and DMARC records were missing or misconfigured, so outgoing mail was failing authentication checks.
Fix
Reviewed the DNS and email routing setup, then corrected the SPF, DKIM, and DMARC records.
Outcome
Delivery resumed normally after DNS propagation. Customer described the fix as ending a five-day "nightmare."
INCIDENT #003 — broken loading spinner resolved
Symptom
An old website wasn't rendering properly — a stuck loading spinner was blocking the rest of the page content.
Diagnosis
Leftover spinner code in the site's HTML was persisting on the page and conflicting with the existing content.
Fix
Commented out the problematic spinner code directly in the HTML — no rebuild needed.
Outcome
Page loaded correctly again. Customer said it saved them from having to hire a web developer.
cat certifications.txt

Certifications & Achievements

Responsive Web DesignfreeCodeCamp
Privacy and Security in Online Social MediaNPTEL
Facilitated a one-day Git & GitHub workshop at VCET Puttur2023
1st Place, Web Designing Competition — Medha-24, SDITJan 2024
cat education.log

Education

Master of Computer Applications (MCA)
Vivekananda College of Engineering & Technology, Puttur
2024
CGPA 9.18
Bachelor of Computer Applications (BCA)
St. Philomena College, Puttur
2022
CGPA 8.65
Chat with Mubassir
typically replies fast
Hey 👋 thanks for stopping by my portfolio.
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✉ Email me directly Connect on LinkedIn ⬇ Download resume